Ohio Department of Aging Staying Connected Check-in Service

Due to the COVID-19 emergency, older adults are at a heightened risk of contracting this disease and having more serious complications. We know that issues of isolation and loneliness may increase as family members resume their normal routines. Isolation can have serious emotional and physical impacts on any of us, but especially on older adults. During a time when physical distancing has become necessary, many older Ohioans are finding it harder than ever to feel connected to the world and people around them.

This is why the Ohio Department of Aging created the Staying Connected Check-in Service. The Staying Connected service provides a FREE, daily check-in by phone for Ohioans age 60 or older. This service provides comfort and can connect you with aging network information and support. It’s easy to get started.

Check-in calls will be made from 7 a.m. – 6 p.m. daily. You choose the time that suits you. You can place a hold on these calls at any time.

Who can participate?

Ohio residents 60 years of age or older who:

  • Have a valid phone number (mobile or landline).
  • Provide an alternate contact (preferred but not required).

How it works

We will make three attempts to contact you. When you respond, you have these options:

  • Confirm you are OK.
  • Transfer to learn more about aging services in your area.
  • Connect for a friendly chat.

If you do not answer after three attempts, we:

  • Reach out to your alternate contact, if one is provided.
  • Place a live call to you and your alternate, if previous contacts fail.
  • Notify local non-emergency services (e.g., sheriff’s office) if live call fails to connect.*

* This is not an emergency service. If you have an emergency, call 9-1-1.

Sign up online or call 1-833-ODA-CHAT (1-833-632-2428) for help signing up.